Privacy Policy

Tilak Stone Arts Private Limited, herein known as Tilak Stone Arts or TSA India, values and respects the privacy of its customers and visitors. While operating our business and interacting with you, we collect, use, and share personal information. We require this information to provide you with a smooth experience when exploring our marble temple designs, booking consultations, and placing orders.

This Privacy Policy provides you with information about how we collect, use, and share personal information, and describes choices and rights available regarding your personal information. If you have any questions, please contact us at info@tilakstonearts.com

About This Policy

This Privacy Policy describes the privacy practices of Tilak Stone Arts and its subsidiaries, divisions, affiliates, and brands that link to this Privacy Policy (collectively, "TSA India", "our," "us," or "we"). It applies to the information we collect in association with your interactions with us, including, but not limited to:

• Use of our websites, including mobile websites
• Use of our applications for mobile phones, tablets, or other smart devices
• Phone and email communications with us
• Social media interactions on our websites and other third-party websites like Facebook, YouTube, Pinterest, Instagram, and Twitter
• Viewing our online advertisements or emails
• Virtual tour interactions and design consultations
• Showroom visits and exhibition participation
• Interactions with our authorized service providers and services related to the content

The terms 'You' or 'Your' refer to you as the user (Customer/Visitor) of the Website, Application or Services and the terms 'We', 'Us' and 'Our' refer to Tilak Stone Arts. The capitalized terms that are used but not defined in this Privacy Policy shall have the same meaning as in our Terms and Conditions.

1. CONSENT

1.1. You acknowledge that this Privacy Policy is a part of the Terms and Conditions of the Website and the other Services. By accessing the Website or Application or by otherwise providing Us Your Personal Information Yourself or by making use of the Services provided by the Website or Application, You unconditionally signify your acceptance of this Policy.

1.2. You acknowledge that You are providing Your Personal Information out of Your free will. Further, You hereby acknowledge that the utilization of Your Personal Information by TSA India is necessary for the purposes identified hereunder. You hereby consent that the utilization of any Personal Information in accordance with the provisions of this Privacy Policy shall not cause any wrongful loss to You.

1.3. YOU HAVE THE OPTION NOT TO PROVIDE US THE PERSONAL INFORMATION SOUGHT TO BE COLLECTED. YOU WILL ALSO HAVE AN OPTION TO WITHDRAW YOUR CONSENT AT ANY POINT, PROVIDED SUCH WITHDRAWAL OF THE CONSENT IS INTIMATED TO US IN WRITING. If You do not provide Us Your Personal Information or if You withdraw the consent to provide Us Your Personal Information at any point in time, We shall have the option not to fulfil the purposes for which the said Personal Information was sought and We may restrict You from using the Website or Application.

1.4. Our Website or Application are not directed at children and We do not knowingly collect any Personal Information from children. Please contact Us at info@tilakstonearts.com if You are aware that We may have inadvertently collected Personal Information from a child, and We will delete that information as soon as possible.

2. CHANGES TO THE PRIVACY POLICY

We reserve the right to update (change, modify, add and/or delete) this Privacy Policy from time to time at our sole discretion. We will notify you of any material changes by posting the updated policy on our website.

3. PERSONAL INFORMATION WE COLLECT ABOUT YOU

In order to provide Services to You we might require You to voluntarily provide Us certain information that personally identifies You. You hereby consent to the collection of such information by TSA India. The information that We may collect from You, about You may include but are not limited to, the following:

• Full Name
• Gender
• Address (including country and pin/postal code)
• Location information, including Your GPS location (for showroom directions and installation services)
• Phone number/mobile number
• Email address
• Valid financial information at time of online payment
• TSA India Login ID and password (if you create an account)
• User details as provided at the time of registration or thereafter
• Records of interaction with TSA India representatives
• Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used
• Design preferences and customization requirements
• Virtual tour interaction data
• Material selection and temple design choices
• Installation location details and measurements
• Consultation appointment preferences
• Master and transaction data and other data stored in Your user account
• Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in Our log files, the pages of our Website or Application that You visit, the time and date of Your visit, the time spent on those pages and other statistics ("Log Data")
• User's tracking Information such as, but not limited to the device ID, Google Advertising ID and Android ID
• Any other information that is willingly shared by You

4. HOW WE COLLECT PERSONAL INFORMATION

The methods by which We collect Your Personal Information include but are not limited to the following:

• When You register on Our Website or Application
• When You provide Your Personal Information to Us through enquiry forms, contact forms, or popup forms
• During the course of Services provided to You by Us, including design consultations and virtual tours
• When You use the features on Our Website or Application
• Through Your device, once You have granted permissions to Our Application/website
• By the use of cookies and similar tracking technologies
• We collect information that Your browser/app sends whenever You visit Our Website or Application, such as the Log Data. In addition, We may use third party services to collect data. This information is kept completely secure.
• When you interact with Our customer support channels
• When you participate in customer surveys or contests
• When you book design appointments or showroom visits
• When you subscribe to our newsletter or marketing communications
• When you interact with our social media pages or advertisements

5. USE OF INFORMATION

YOUR INFORMATION MAY BE USED FOR VARIOUS PURPOSES INCLUDING BUT NOT LIMITED TO THE FOLLOWING:

• To provide effective Services
• To debug customer support related issues
• To operate and improve the Website or Application
• To contact You via phone, SMS, email or third-party communication services such as WhatsApp, etc. for technical issues, payment reminders, obtaining feedback and other security announcements
• To send promotional and marketing emails from Us via SMS, email, or third-party communication services such as WhatsApp, Facebook, etc.
• To advertise products and Services of TSA India and third parties
• To transfer information about You, if We are acquired by or merged with another company
• To share with Our business partners for provision of specific services You have ordered so as to enable them to provide effective Services to You
• To administer or otherwise carry out Our obligations in relation to any Agreement You have with Us
• To build Your profile on the Website or Application
• To send You updates, offers, and information about Our products, services, or events, including special promotions and marketing campaigns
• To invite You to exhibitions, unveilings, or special showcases of completed masterpieces and new temple designs
• To schedule and coordinate design consultations and virtual tours
• To respond to Your inquiries, provide customer support, and ensure the smooth operation of Our services
• To understand how You interact with Our services and improve the quality, usability, and user experience of Our website and offerings
• To remember Your preferences and provide a more tailored experience, such as location-based services, language preferences, or personalized design recommendations
• To generate custom quotes based on your design preferences and material selections
• To coordinate installation services and delivery scheduling
• To comply with legal, regulatory, or contractual obligations
• To respond to subpoenas, court orders, or legal process, or to establish or exercise Our legal rights or defend against legal claims
• To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of Our Terms of Use, breach of Our agreement with You or as otherwise required by law

6. SHARING AND TRANSFERRING OF INFORMATION

6.1. You hereby consent and authorize Us to publish feedback obtained from You on Our Website or Application.

6.2. User's financial information are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, User is advised to exercise discretion while saving the payment details.

6.3. To the extent necessary to provide You with the Services, We may provide Your Personal Information to third party contractors who work on Our behalf to provide You with Services. These third-party contractors have access to information needed to process Services only and shall not use it for other purposes. Each third-party contractor, the data processor to which We transfer Personal Information shall have to agree to comply with the procedures and policies or put in place adequate measures on their own for maintaining the confidentiality and security of Your Personal Information.

6.4. You acknowledge that TSA India may be obligated by law to disclose or transfer your Personal Information with Courts and Government agencies in certain instances such as for verification of identity, or for prevention, detection, investigation, prosecution, and punishment for offences. You hereby consent to disclosure or transfer of Your Personal Information in these instances.

6.5. Notwithstanding the above, we are not responsible for the confidentiality, security or distribution of Your Personal Information by third-parties outside the scope of Our Agreement. Further, we shall not be responsible for any breach of security or for any actions of any third-parties or events that are beyond the reasonable control of Us including but not limited to, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.

6.6. We may share Your Personal Information with Our other corporate and/or associate entities and affiliates to (i) help detect and prevent identity theft, fraud and other potentially illegal acts and cyber security incidents, and (ii) help and detect co-related/related or multiple accounts to prevent abuse of Our Services.

7. USE OF COOKIES

7.1. Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to You on the Website and/or Application.

7.2. We may store temporary or permanent 'cookies' on Your computer/device to store certain data (that is not Sensitive Personal Data or Information). You can erase or choose to block these cookies from Your computer. You can configure Your computer's browser to alert You when We attempt to send You a cookie with an option to accept or refuse the cookie. If You have turned cookies off, You may be prevented from using certain features of the Website or Application.

7.3. We do not control the use of Cookies by third parties.

8. ACTION TAGS

TSA India uses action tags. An action tag is a small piece of code that is placed on a webpage or in an email in order to track the pages viewed or the messages opened, the date and time when someone visited our website, the website from which the visitor came, the type of browser used, and the domain name and address of the user's Internet Service Provider. Action tags allow us to better understand how users and visitors use our site or browse through our pages, so that we can improve access to and navigation through the site, add or modify pages, according to our user's patterns. Action tags cannot be removed or deleted by our users, because they are part of the programming of a webpage.

9. LOG FILES

Log file information is automatically reported by your browser each time you access a web page. When you use the TSA India Platform, our servers automatically record certain information that your web browser sends out whenever you visit any website. These server logs may include information such as your web request, IP address, browser type, referring/exit pages, operating system, date/time stamp, the files viewed on our site (e.g., HTML pages, graphics, etc.) and URLs, number of clicks, domain names, landing pages, pages viewed, and other similar information.

10. WEB BEACONS

When you use the present Platform, we may employ web beacons, which are used to track the online usage patterns of Users anonymously. No personal data from your account is collected using these beacons. In addition, we may also use web beacons in HTML-based emails sent to Users to track which emails are opened by recipients. The use of cookies or similar technologies by our partners is not covered by our privacy policy. We do not have access or control over these cookies or similar technologies.

11. BEHAVIORAL TARGETING

We partner with third parties to either display advertising on our website or to manage our advertising on other sites. Our third party partners may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests. If you wish to opt out of interest-based advertising, you may do so through your browser settings. Please note you will continue to receive generic ads.

12. SECURITY

12.1. The security of Your Personal Information is important to Us. We have adopted reasonable security practices and procedures including role-based access, secure communication, password protection, encryption, etc. to ensure that the Personal Information collected is secure. You agree that such measures are secured and adequate. We restrict access to Your Personal Information to Our and Our affiliates' employees, agents, third party service providers, partners, and agencies who need to know such Personal Information in relation to the Purposes as specified above in this Policy, provided that such entities agree to abide by this Privacy Policy.

12.2. While We will endeavour to take all reasonable and appropriate steps to keep secure any information which We hold about You and prevent unauthorized access, You acknowledge that the internet is not 100% secure and that We cannot guarantee absolute security of Your Personal Information. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused in relation to Your Personal Information.

13. NON-LIABILITY FOR DATA LEAKAGE

We further state that while we take reasonable measures to protect the personal information of our users, customers, and partners, we cannot be held liable for any inadvertent leakage, disclosure, or loss of personal information due to reasons beyond our control. This includes but is not limited to incidents such as:

• Unauthorized Access: Instances where third parties, such as hackers, gain unauthorized access to our systems, databases, or storage devices, despite our best efforts to secure such information.
• Third-Party Breaches: Situations where personal data is accessed, leaked, or misused by third-party service providers or partners, whether intentionally or accidentally, who may have access to such information for legitimate business purposes.
• Technical Failures: Circumstances where a failure in our website, server, or technical infrastructure results in the accidental loss or leakage of personal information.
• Human Error or Negligence: Instances where the leakage of personal information occurs due to human error, negligence, or unauthorized actions by individuals within our organization or by third-party entities.

We make every reasonable effort to maintain the privacy and security of your information, but we cannot guarantee the absolute protection of data against breaches, leaks, or cyber-attacks. By using our services or accessing our website, you acknowledge and agree that we are not liable for any such breaches or leaks that may occur due to reasons beyond our direct control.

14. THIRD PARTY LINKS

During Your interactions with Us, it may happen that We provide/include links and hyperlinks of third-party websites not owned or managed by Us ("Third-party Websites"). It may also happen that You or other Users may include links and hyperlinks of Third-party Websites. The listing of such Third-Party Websites (by You, other Users or by Us) does not imply endorsement of such Third-party Websites by TSA India. Such Third-party Websites are governed by their own terms and conditions and when You access such Third-party Websites, You will be governed by the terms of such Third-party Websites. You must use Your own discretion while accessing or using Third-party Websites. We do not make any representations regarding the availability and performance of any of the Third-party Websites. We are not responsible for the content, terms of use, privacy policies and practices of such Third-party Websites. We do not bear any liability arising out of Your use of Third-party Websites.

15. DATA STORAGE

All your Personal Information and Sensitive Personal Data are hosted, processed, and stored by a third-party service provider appointed by TSA India, as the TSA India may deem necessary. The third-party provider will store and manage such data in accordance with applicable laws and regulations.

16. INDEMNITY

16.1. You agree to indemnify, defend, and hold harmless TSA India, its affiliates, officers, employees, agents, and licensors from and against any and all claims, suits, disputes, liabilities, damages, losses, or expenses (including legal fees and costs) arising out of or in connection with: (i) your disclosure of personal information to any third parties, whether through our Website, Application, or by other means; (ii) your use and access of third-party websites, applications, services, or resources linked or integrated with our Site or App; and (iii) any actions, omissions, or conduct of third parties regarding your personal information including any unauthorized access, misuse, or disclosure thereof.

16.2. You acknowledge and agree that TSA India assumes no liability or responsibility for the actions of third parties in relation to your personal information, which you have voluntarily shared or disclosed to such third parties. It is your sole responsibility to review the privacy practices and terms of service of any third-party websites or services you may interact with.

17. AMENDMENTS TO THE POLICY

17.1. This Policy is based on current laws and regulations applicable in India, and may be revised in view of any changes in law in India, as applicable to TSA India.

17.2. TSA India reserves the right to put out revisions/modifications to this Privacy Policy, and any of its other procedures concerning the treatment of information collected through the Website, without any prior notice. Any changes to this Privacy Policy will become effective upon posting of the revised Privacy Policy on the Website. Access/use of the Website following the posting of the Privacy Policy will be considered as your acceptance of the revised Privacy Policy.

18. GOVERNING LAW AND DISPUTE RESOLUTION

The provisions of this Agreement/Policy shall be governed by, and construed in accordance with Indian laws.

18.1. Arbitration

• 18.1.1. Any dispute, controversy or claims arising out of or relating to this terms or the breach, termination or invalidity thereof, shall be settled by arbitration in accordance with the provisions of the Indian Arbitration and Conciliation Act, 1996.
• 18.1.2. The arbitral tribunal shall compose of a sole arbitrator appointed by us.
• 18.1.3. The place of arbitration shall be Jaipur and any award whether interim or final, shall be made, and shall be deemed for all purposes between the parties to be made in Jaipur.
• 18.1.4. The arbitral procedure shall be conducted in English language and any award or awards shall be rendered in English. The procedural law of the arbitration shall be Indian law.
• 18.1.5. The award of the arbitrator shall be final and conclusive and binding upon the Parties, and the Parties shall be entitled (but not obliged) to enter judgment thereon in any one or more of the apex courts having jurisdiction.
• 18.1.6. The rights and obligations of the Parties under, or pursuant to this Clause, including the arbitration agreement in this Clause, shall be governed by and subject to Indian laws.

18.2. Notwithstanding the existence of any dispute, the Parties shall continue to perform their respective obligations under this Agreement pending resolution of the dispute without regard to the dispute, insofar as those obligations are not the subject matter of the dispute.

18.3. Notwithstanding the above, the Parties shall be entitled to approach the Court of appropriate jurisdiction in Jaipur for the grant of any interim or equitable relief.

19. YOUR ACCEPTANCE OF THESE TERMS

By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

20. CONTACTING US

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please send us an email at info@tilakstonearts.com or contact us at:

Tilak Stone Arts Private Limited

First & Second Floor, TSA India, Mall 21, Mirza Ismail Rd, Opp. Rajmandir Cinema, 5 Batti, C Scheme, Jaipur, Rajasthan 302001